What’s the process?
Water recycling speeds up the natural water cycle. It’s a process that’s been used around the world for more than 40 years.
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We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
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Water recycling is a tried and tested technique that will provide a reliable water supply to customers even in times of severe drought. Water recycling will reduce the amount of water we need to take from the environment.
The south of England is water stressed. We rely on our natural environment for the water we need but there isn’t an endless supply.
We’ve already agreed to reductions in the amount of water we can take from rivers during a drought and need to find new sources of water to make up the shortfall. Meanwhile, population growth and climate change are continuing to put pressure on the demand for water and the environment's ability to provide it.
This, combined with the responsibility of us all to protect our environment, means if we do nothing, we’ll face a shortage of water.
To keep taps and rivers flowing, we need to take a fresh look at the water we waste. Water recycling, alongside reducing leakage and improving water efficiency, is an essential next step to ensuring our water supplies are truly sustainable and fit for the future.
Here you can learn more about the water cycle and our water treatment process.
Water recycling speeds up the natural water cycle. It’s a process that’s been used around the world for more than 40 years.
Recycled water is a safe source of drinking water which is widely used in other parts of the world. Further information can be found in:
Our regulators recognise water recycling is an important part of future water supplies – see what the Drinking Water Inspectorate has to say on the matter.
Our plans include taking more water from the planned Havant Thicket Reservoir to our Otterbourne Water Supply Works and using water recycling technology to supplement the reservoir.
We’re exploring ways to recycle water which will reduce the reliance on the mainland for its water, ensuring supplies are maintained in future droughts.
We’re exploring ways to recycle water and build resilience in Sussex to ensure supplies are maintained in future droughts.
We’re exploring ways to recycle water and build resilience in Kent to ensure supplies are maintained in future droughts.
Check out our frequently asked questions for more information about water recycling and what else we're doing to ensure a reliable water supply.
Yes, water recycling is a safe, established method of water treatment that's already used elsewhere around the world. Water recycling adds further layers of treatment for the already-common practice of pumping highly treated wastewater into rivers, where water is abstracted further downstream for supply. Water recycling produces highly treated, purified water that would be pumped to a Water Supply Works for further treatment in order to meet strict water safety standards.
No – the water recycling proposals are fundamentally different, and separate, from the current system of stormwater releases, which are designed to protect homes from flooding.
Stormwater is wastewater that has been heavily diluted by rain and is sometimes released to the environment to reduce the risk of flooding to homes and businesses.
Recycled water is purified water that has gone through a series of advanced treatment techniques so it can be used as a source for drinking water supplies.
We’re cutting down leakage, improving water efficiency and working with neighbouring water companies to share supplies. These improvements will help save water but we need to find new sources to make sure we can take less from the environment.
Our Target 100 campaign is an industry-leading programme that aims to achieve a reduction in customer consumption from an average of 130 litres per person per day, to 110 litres by 2040 and 100 litres by 2050. We’re doing this by encouraging, supporting and incentivising our customers to understand the value of the water they use.
At the same time, we’re investing in new, innovative ways of finding and fixing leaks to keep water in the network. We’re committed to reducing our leakage rate by 15% by 2025, 40% by 2040 and 50% by 2050.
We monitor and report all our operational carbon emissions. Get more information and view our latest emission data here.
Our Climate Change Adaptation Report sets out the issues we'll face as a result of climate change and what we'll need to do to adapt to them.
Here you can read and download our latest annual performance and financial reports.